Value Added Services

Value Added Services

Our mission at DDU EXPRESS SA is to create measurable value for our customers. We provide creative logistics solutions, warehousing and distribution services and nationwide multi-modal transport solutions.

Based on our dependable work ethic, company culture, values and the highest level of service in the industry. Our vision is to achieve excellence in everything that we do.

We are committed to work hard for each other, our employees, our clients and our community, building relationships that would grow and bring success for everyone involved. We at DDU EXPRESS SA are proud of what we’ve accomplished so far, and look forward to our future success together.

Chart

Why Us!

Import Permits & Certificates

Customs clearance is one of our core services, Different customs regulations apply for each country and each product, and this change frequently. We aim to be a trustworthy partner for our customers in the entire area of customs clearance and assist in applying for all relevant permits that might be required on our client’s behalf. This leaves our customers free to concentrate on their core business, while we keep track of the necessary documents and the current regulations and we work with certified software solutions.

Management Solutions

We offer you transparent warehouse management including warehouse receipts, tracking, packing and SKU ticketing for the labeling of all cargo received.

Customer Service

We guarantee fast, detailed processing of your shipment bookings. At your request we can also systematically update our platform for notifications to you according to your wishes.

Customs Clearance

Customs clearance requires extensive knowledge of customs laws. Separate customs regulations apply in every country and to each product. we are your trustworthy partner for the entire customs clearance process.

Maritime Transports

Our range of maritime transport solutions is supplemented by all types of customs clearance (import and export), upstream and downstream organization, and electronic loading orders for all Sea ports. We ensure you get the necessary forwarding documents and transport insurance, design and apply seaworthy packaging, plan container stowage, book or charter space on vessels, and provide logistics for the movement of all cargo.

Quality Assurance

We regularly carry out in-house processes and service audits to ensure we always maintain and implement our own quality standards in our services. Furthermore, we support you in your own quality assurance activities.

Quality Inspections

In close cooperation with you, we perform extensive quality inspections on shipments checked into our warehouse locations. Included here are, Incoming goods inspections, completeness checks on outer packaging, and checking of material for safe transport.

Quality Management

Our certified routines and processes guarantee the quality of our services. The tools and methods of our ERP system support the top quality of our services, ensuring constant monitoring and optimization of quality variables, sequences, and improvements.

Tracking & Tracing

Tracking and tracing tell you where goods are in the supply chain at a certain point in time. We apply modern tracking and tracing systems to track the transport of your products and guarantee seamless merchandise management, we provide you with a user dashboard where are the backend information regarding the booking and movement of your order can be viewed, but not limited to.

Information Technology

We are a systems and information driven company which allows us to remain at the forefront of technology to increase efficiencies and speed of our operations

Highly Professional Staff

Our skilled personnel, utilizing the latest communications combined with decades of experience ensures an efficient and professional delivery solution

100% Satisfaction Guarantee

You can count on friendly, helpful service and so much more. Guaranteed. That's our commitment to our customer, and is always top of mind for us!

End to End Supply Chain Solution

We’ll aim to create and operate cost- effective and flexible solutions to meet the specific needs of each customer, from start to finish

Key Benefits

Each of our Customers are assisted by a single point of contact served by a department coordinator all information concerning Estimates, Booking arrangements, Shipping and Foreign Communications where information is time-sensitive and accuracy is vital
Our focus is always on the needs of our customers. As a result, we are continually updating our systems, based on the insights and the feedback we receive from each customer.

Our customer portal is designed to help you manage your collections, quotes, and tracking of deliveries more effectively
Ensuring prompt response to calls, collections, delivery of shipments and reaction to queries
Customer Services Department
Sales and Marketing Department
Estimates Department
Foreign Communications Department
Global Operations Department
Warehouse, Receiving and Dispatch Department
Finance and Accounts Department
With any service that you buy, it is important that you know you are getting the best from a reputable company.

1.We offer Collection and Delivery on a COD (Cash of delivery bases)' but please keep in mind, quotations provided are based on the information provided at the time of quoting, any variations in weight, volume or quantity pieces will be billed accordingly.

2. Credit Applications are available for 30 day credit terms from date of invoice' invoices are provided with an itemized billing report indicating all collections, deliveries done in accordance to rates agreed upon.